Return Policy for HSIL-Nephrocure

Home > Return Policy

At HSIL-Nephrocure (a division of Hemant Surgical Industries Ltd), we are committed to ensuring customer satisfaction and providing high-quality renal care products, dialysis equipment, and consumables. We understand that sometimes returns or exchanges may be necessary. This Return Policy outlines the guidelines and procedures for returning products for businesses that deal in healthcare products and medical equipment.

Eligibility for Returns

  • Returns are accepted for defective or damaged products, discrepancies in the order, or non-compliance with specifications.
  • Time Frame: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • Requests for returns regarding damaged goods must be reported within 48 hours of delivery.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Exempt Goods: Certain types of goods are exempt from being returned, specifically opened sterile consumables or perishable goods, unless they are defective.

Return Conditions

  • The product must be unused, unopened, and in its original packaging (especially critical for dialysis consumables and sterile fluids).
  • All accompanying accessories, user manuals, and warranty cards must be included.
  • The product should be in a resalable condition, free from any marks, scratches, or damages.

Return Process

  1. Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer without prior authorization.
  2. Contact Support: Contact our Customer Support Team at [Insert Email] or [Insert Phone Number] within the specified return period to initiate a return request.
  3. Provide Details: Provide relevant information such as the invoice number, product details (Batch No./Serial No.), and reason for the return.
  4. Evaluation: Our team will evaluate the request and provide further instructions, including any required documentation.
  5. Pickup/Shipping: Once the return is approved, we will arrange for the pickup of the product or provide shipping instructions.

Refund, Replacement, or Credit

If the return is approved, we will offer one of the following options based on the nature of the return and your preference:

  • Refund: We will issue a refund for the returned product amount, excluding any shipping or handling fees.
  • Replacement: We will provide a replacement product for the defective or damaged item.
  • Credit: We will credit the return amount to your account for future purchases with HSIL-Nephrocure.

Return Shipping

  • Defective/Damaged: In case of a defective or damaged product verified by our team, we will bear the return shipping costs.
  • Non-Defective Returns: For non-defective or non-damaged returns (e.g., change of mind), the customer is responsible for the return shipping costs unless otherwise agreed upon.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Insert Email] or call us at [Insert Phone Number] and send your item to:

HSIL-Nephrocure (Returns Dept) 502, 5th Floor, Ecstasy Commercial Park, Citi Of Joy, JSD Road, Mulund West, Mumbai, Maharashtra – 400080, India.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used products (unless they are defective or damaged upon arrival).
  • Sterile consumables with broken seals.
  • Products without their original packaging or missing accessories.
  • Products that have been tampered with or modified.
  • Products with an expired warranty or expired shelf-life.

Warranty Claims

For equipment covered under a manufacturer’s warranty (such as Dialysis Machines), please refer to the warranty documentation provided with the product for instructions on claims, servicing, and repairs.

Rejection of Returns

  • Returns may be rejected if the product does not meet the return conditions stated in this policy.
  • If a return is rejected, we will provide a detailed explanation of the reasons for rejection.

Please note that this Return Policy is subject to change and it is recommended to review the policy at the time of purchase.

Scroll to Top